Privacy Policy
At Alaska Canopy Adventures, accessible at alaskacanopyadventures.com, we are committed to safeguarding your personal data and respecting your privacy rights. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information, following the highest standards of data protection under the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.
1. Commitment to Privacy and Data Protection
We deeply value your trust and prioritize the safety and confidentiality of your personal information. We adhere to the principles of lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality in all data processing activities.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data collected by or on behalf of Alaska Canopy Adventures through our website (alaskacanopyadventures.com), and any communication channels directly connected to our operations. For purposes of applicable data protection laws, Alaska Canopy Adventures is the data controller responsible for the processing of your personal data.
If you have any questions about this Policy or your data, you can contact us at [email protected].
3. Categories of Personal Data We Process
We collect and process various categories of personal data, depending on your interactions with our website and services:
a. Usage Data
Includes data about your interactions with our website, such as your IP address, browser type, pages visited, time spent on the site, session identifiers, and referring URLs.
b. Account Data
Includes information you provide during the creation of your account or booking a service, such as your full name, mailing address, email address, and contact number.
c. Profile Data
Includes data reflecting your preferences, feedback, purchase history, and behavioral insights gleaned from your activities or choices made on the website.
d. Communication Data
Includes records of your communications with us, including support requests, inquiries submitted via contact forms, emails sent to [email protected], and chat interactions when applicable.
e. Technical Data
Includes information related to the device you use to access our services, such as device identifiers, operating system, browser configuration, and system settings.
f. Transaction Data
Includes data related to payments for services, including billing information, transaction amounts, payment methods (excluding full credit card details), and delivery data when applicable.
g. Preference Data
Includes your settings for marketing communications, areas of service interest, and other consent-based preferences provided through our website.
4. Legal Bases for Processing
We process your personal data only when a lawful basis applies under applicable data protection laws. The legal bases we rely on include:
– Consent: Where you have given us explicit permission to process your data for a specific purpose.
– Contractual Necessity: Where processing is necessary to fulfill a contract with you.
– Legal Obligation: Where we are legally required to process your data.
– Legitimate Interests: Where processing is necessary for our legitimate business interests, and your rights do not override those interests (e.g., fraud prevention, website improvement, customer support).
5. Your Rights Under GDPR and CCPA
Subject to applicable law, you have the following rights:
– Right of Access – You may request access to the personal data we hold about you.
– Right of Rectification – You may request that we correct any inaccurate or incomplete information.
– Right of Erasure – You may request deletion of your personal data, subject to certain exceptions.
– Right to Restriction – You may request limited use of your data under specific circumstances.
– Right to Object – You may object to our processing of your data where we rely on legitimate interests.
– Right to Data Portability – You may request to receive your data in a structured, commonly used format.
– Right to Opt-Out – Under the CCPA, you have the right to opt out of the sale of your personal information (Alaska Canopy Adventures does not sell your personal data).
To exercise any of these rights, or to submit a verified request, please contact us at [email protected].
6. Security Measures
We maintain appropriate administrative, technical, and physical safeguards designed to protect your personal data. Our security measures include but are not limited to:
– Encryption of sensitive data
– Secure access controls and authentication procedures
– Regular security assessments and vulnerability management
– Employee privacy and security training
– Redundant backups and disaster recovery protocols
Despite our efforts, no information system can be 100% secure. If any data breach involving your information occurs, we will notify you in accordance with applicable law.
7. International Data Transfers
We may transfer your personal data to countries outside the European Economic Area (EEA) or your jurisdiction for the purposes stated above, such as to third-party service providers or cloud hosting services. When we do, we implement Standard Contractual Clauses or ensure the recipient country is recognized as having an adequate level of data protection by the European Commission or competent authority in your jurisdiction.
8. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which we collected it, including for legal, accounting, or reporting obligations. Specific data retention periods are:
– Usage Data: 12 months
– Account and Profile Data: For the duration of your relationship with us + up to 3 years
– Communication Data: 2 years from date of last interaction
– Transaction and Payment Data: 7 years for compliance with financial regulations
– Preference Data: Until consent is withdrawn or up to 2 years
– Technical Data: 1 year
After these periods, data is securely deleted or anonymized.
9. Cookie Policy
Our website uses cookies and similar technologies to improve your browsing experience. These may include:
– Essential Cookies: Necessary for the operation of the site (e.g., session cookies).
– Functional Cookies: Enhance your user experience by storing your preferences.
– Analytics Cookies: Collect aggregated, anonymized website use statistics to help us improve performance.
– Performance Cookies: Monitor site performance to ensure optimal operation.
For further details on cookies, please refer to our dedicated Cookie Management section below.
10. Cookie Management and Compliance
In compliance with GDPR and CCPA, we provide a cookie consent banner upon your first visit giving you granular control over which category of cookies you accept. You may adjust your preferences or revoke consent at any time via the Cookie Management tool available on alaskacanopyadventures.com.
Users can also manage cookie settings via their browser, although disabling cookies may affect functionality of certain website features.
11. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal data from anyone under this age. If we become aware that a child under 13 has provided us with personal information without parental consent, we will promptly delete such information from our records.
12. Policy Updates and Notifications
We reserve the right to update this Privacy Policy to reflect changes in our practices, legal requirements, or technology. Any substantive changes will be communicated via email (where available) and/or a policy update notice on alaskacanopyadventures.com. We encourage you to review this Privacy Policy periodically for any changes.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Email: [email protected]
Website: alaskacanopyadventures.com
We are fully committed to compliance with applicable privacy laws and are dedicated to resolving any concerns you may have.